RailingDepot.com is dedicated to providing our customers with high quality products and top-of-the-line customer service at the best prices on the market. All orders placed with RailingDepot.com will be shipped via UPS and other common carriers, and will be shipped directly from our manufacturer's facility.
For most residential deliveries, materials can be off loaded by hand and may require additional assistance at your site. You must be prepared to receive your delivery. Please do not refuse a delivery without first contacting RailingDepot.com.
A rare - but still possible occurrence - is shipping damage. Please adhere to the following steps upon receiving your package to ensure that your materials are in working order.
If you are not completely satisfied with a product, Railing Depot will gladly exchange or refund/credit the purchase within 30 days of the delivery date, with the following terms in place:
Upon receipt of returned merchandise, products will be inspected by a Railing Depot representative. Any items received in less than “Like New” condition, will not be eligible for credit. There are NO exceptions.
Railing Depot recommends the customer insure any returned packages, as we will not be held responsible for items damaged during shipment.
Upon our acceptance of the merchandise in LIKE NEW condition in conformity with this policy, the purchase price will be credited as follows:
The customer is responsible for shipping charges to and from Railing Depot for all exchanges/returns unless otherwise indicated. Even though your shipping may have been "free", there still is a charge for shipping which you will be charged.
Railing Depot retains the right to reject returns that are received in less than like new condition.
Refused deliveries incur a 35 percent re-stocking fee plus applicable cancellation fees, in-bound freight charges, and shipping and handling back to the manufacturer at the customer's rate. Please do not refuse a delivery, contact Railing Depot for a RMA. You can cancel your fence order within 24 hours of placing your order. If you cancel after 24 hours and your fence job is in production, you will have a 10 percent restocking fee added to your refund.
If you have any questions regarding our shipping and return policies, please contact us today.
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